Returns & Exchanges
At One Stop and Shop Market, we prioritize the freshness and quality of your groceries. If you receive a product that does not meet our standards, we offer a hassle-free return or exchange within 7 days of purchase.
Verify Eligibility
Ensure the item is in its original packaging and meets our freshness guarantee criteria for perishable or non-perishable goods.
Contact Support
Reach out to our customer service team via email or phone with your order number and a photo of the item if it arrived damaged.
Prepare for Pickup
Pack the items securely; for local deliveries, our driver will collect the return during your next scheduled delivery window.
Receive Refund
Once our team inspects the returned goods, a refund will be processed to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing